√ What information we collect and why;
√ How we use that information; and
√ The choices you can make on the provision and retention of that information.
We collect information to provide people you care about with information including (a) location-related information (“Location Information”); (b) information of your car in parking mode (“Parking Information”); and (c) shock and other information on your car (“Event Information”). We collect information in the following manner:
2.1 Information you provide:: You may need to sign up for a Thinkware Connected LTE Account. When you do, you’ll provide personal information like your email address and/or telephone number.
2.2 Information we get from your device: : We collect device-specific information from Thinkware devices (such as the unique device identifiers of the dashcam/blackbox hardware) and from the mobile phone (such as the MAC address, UUID (in case of iOS) or Android ID (in case of Android OS) and/or the telephone number). We may associate such device identifiers, MAC address, UUID or Android ID and/or telephone number with your Thinkware Connected LTE Account.
We also may collect and process information about your actual location. We may use various technologies to determine the location of the device such as GPS, IP address, Wi-Fi access points and cell towers.
We may collect the hardware sensor values such as the battery voltage value and the shock value(G-fence shock value) from your dashcam/blackbox device to determine if anything unusual happened to you.
We may collect (a) the event video recording for 20 seconds surrounding an accident or any other event based on the G-fence shock value and the battery voltage (10 seconds before, and 10 seconds after the triggering event); and (b) the SOS video recording for 10 seconds after an SOS event (5 seconds before, and 5 seconds after such event).
Out of box, our dashcam/blackbox device gathers the location information and hardware sensor values every 10 seconds. If you use Thinkware Connected LTE Service and enable uploading through your cell phone, those data will be uploaded to our Thinkware Connected LTE Server. The Connected LTE Server will preserve most of the data (except video and image recording) for 90 days.
You may elect to delete those information we collect. For more information, see Section, Transparency and choice, below.
We use the information we collect for giving notices, to give notice of what is happening to you or your car to the people you care about (only after such person makes a registration), and to improve our services. We do not use them for any other purpose (such as advertisements) or provide to any other person unless you specifically designate them as recipient of the events or required by law.
The choice of who receives event notification is completely up to you. Unless required by law or a government agency, we will respect the choices you make on how the information is given to persons other than you.
We will keep a record of your choices and consents, as well as your communication with us to help solve any issues you may have. We may use your email address to inform you about our services, such as changes or improvements to the services. We may store some additional information such as language preferences and the country in which you drive your car to improve our services.
We will not collect, use or associate an identifier with sensitive information such as information on your race, religion, sexual orientation or health. We will collect only the minimum personal identifier information for our service.
Thinkware wishes to be clear about what information we collect and store so that you can make meaningful choices about how such data is used. You can:
√ Review and update who an event notification is sent to when an event occurs such as when your car violently stops or accelerates or voltage value of the device fluctuates abruptly, suggesting an important event occurred with your car;
√ Review and update the device information, email address and/or telephone number linked to your account; and/or
√ Delete the data stored in our Thinkware Connected LTE Server.
We will gather minimum personal identifier information to enable our services, and to prevent divulging your sensitive personal identifier information to an unauthorized person.
6.2 We will also retain any usage pattern and detailed of using the Service for internal analysis purposes. It is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
When you use our services, we will provide you with access to your personal information. If the information is wrong, we will give you ways to update it quickly or delete it, unless we have to keep that information for legitimate business or legal reasons. When you are updating your personal information, we may ask you to verify your identity and the ownership of the product before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (such as fundamentally changing an existing practice or developing a new system), risk the privacy of others, or are extremely impractical (such as requesting information on a backup system).
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. For this reason, if you delete information from our services, we may not immediately delete copies from our servers and may not remove information from our backup systems.
We do not share your personal and/or location information with companies, organizations and individuals outside of Thinkware unless:
8.1 According to your request and/or consent:: We will share personal information with companies, organizations or individuals outside of Thinkware when you request, or consent to such sharing. We require opt-in consent for the sharing of sensitive personal and location information.
8.3 For legal reasons:: We will share personal information with companies, organizations and individuals outside of Thinkware if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
√ meet any applicable law, regulation, legal process or enforceable governmental request;
√ enforce applicable terms of service, including investigation of potential violations;
√ detect, prevent or otherwise address fraud, security or technical issues; or
√ protect against harm the rights, property or safety of Thinkware, our users or the public as required or permitted by law.
We may share non-personally identifiable information (or after unlinking other data from the personally identifiable information) publicly and with our affiliates, partners or connected sites. For example, we may share information publicly to show trends about the general use of our services.
9.1 We will use our best endeavors to protect personal information in our possession or under our control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risk. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9.2 We strongly advise that you do not share or publicize any footage which contains any personal information which we send to you, on any social media or public platform which may cause, directly or indirectly, any parties to lodge any claims for unauthorized recording of the personal information.
9.3 You agree to hold us harmless from, and indemnify us for, any costs, expenses, losses, responsibility, claims, proceedings we may incur or face should there be any claims by any third parties arising from or related to your release or publication of any footage or personal information which we originally make available to you.
We promise to work hard to protect Thinkware and our users from unauthorized access to or alternation, disclosure or destruction of information we hold. For that purpose, we may use the following methods:
√ Encryption of personally identifiable information using SSL;
√ Field encryption for transmission of personally identifiable information using AES128 algorithm;
√ Separation of security server/firewall for access to servers storing personally identifiable information;
√ Storage of personally identifiable information in a physically separate server;
√ Additional approval procedure for access to servers storing personally identifiable information for administrative purposes;
√ Review of our information collection, storage and processing practices including physical security measures to guard against unauthorized access to systems; and/or
√ Restriction of access to personal information to Thinkware employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict professional or contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
11.1 We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. Whenever made possible, you can update your personal information directly within your account settings section. If you are unable to change your personal information, please contact us to make the required changes. If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please contact us by writing to our Data Protection Officer at Email address: firstname.lastname@example.org
11.2 In certain circumstances as provided under Hong Kong law, you have the right and upon your payment of our reasonable costs to:
√ access and receive a copy of the personal information we hold about you;
√ rectify any personal information held about you that is inaccurate; or
√ request the deletion of personal information held about you.
11.3 Please note that we may ask you to verify your identity before responding to such requests.
12.1 Third parties:: We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
|Address||Unit 1110, 11F, Yuen Long Trading Center, 33 Wang Yip Street, Yuen Long, Hong Kong.|
|Purpose||To share the vehicle information with a service subscriber or the designated person by subscriber.|
|Details of content||Location of your car and event information|
12.2 Analytics:: We may use third-party Service Providers to monitor and analyze the use of our Service.
Our Service does not address anyone under the age of eighteen (18) ("Children" or “Child”). We do not knowingly collect personally identifiable information from anyone under the age of eighteen (18). If you are a parent or guardian and you are aware that your Child has provided us with his/her personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.